At Truedot, we stand behind the precision engineering of our printing systems. Therefore, to ensure your business starts on a solid foundation, every machine comes equipped with our Standard Printhead Warranty. This baseline coverage protects your production line directly against factory manufacturing defects. Consequently, you can print with complete peace of mind from day one.
Printhead Warranty Coverage Guidelines
Our standard factory policy protects your investment against internal defects or manufacturing errors. However, you must maintain correct operational habits to keep this protection active. Please read the essential guidelines below to safeguard your machine’s daily performance.
Critical Actions That Void the Warranty
Printheads are highly sensitive, precision-engineered components. As a result, certain operational errors will instantly void your standard protection plan. Specifically, your warranty becomes invalid under the following four conditions:
🧪 Unapproved Chemistry: Third-party consumables easily cause severe chemical corrosion or sedimentation clogging. Thus, you must avoid non-Truedot inks or low-grade cleaning flush solutions to keep your warranty active.
💥 Physical Damage: This includes any external impact, head strikes against the media, or visible scratches on the nozzle plate. Similarly, improper manual cleaning with rough materials will void your coverage.
âš¡ Electricity Failure & Surges: Unstable power supplies and voltage fluctuations cause massive electronic strain. Therefore, a lack of a proper UPS stabilizer or short circuits on the printhead board will cancel your policy.
💧 Ink Spills & External Leakage: Ink spilling onto the printhead ribbon cables causes immediate electrical shorts. Likewise, any external liquid leakage pooling inside the carriage assembly voids your terms.
Want total, hassle-free protection? Upgrade to a Truedot Service Plan today to get comprehensive coverage, routine damper/manifold replacements, and expert-led preventative maintenance to keep your printhead firing perfectly.