Effective Date: May 5, 2026
Welcome to TrueDot.shop. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our printing supplies (including printheads, inks, and chemicals).
This policy is designed to comply with global data protection standards, including:
- GDPR (General Data Protection Regulation) – European Union
- CCPA/CPRA (California Consumer Privacy Act) – USA
- DPDP Act (Digital Personal Data Protection Act, 2023) – India
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you.
A. Personal Information Provided by You:
- Identity Data: Name, business name, and job title.
- Contact Data: Billing address, shipping address, email address, and phone numbers.
- Financial Data: Payment card details and bank account information (processed via secure third-party gateways).
- Transaction Data: Details about payments to and from you and details of products you have purchased.
B. Automatically Collected Data:
- Technical Data: IP address, login data, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Data
We use your data only when the law allows us to. Most commonly:
- Order Fulfillment: To process and deliver your orders (Legal Basis: Contractual Necessity).
- Customer Support: To assist with technical queries regarding printheads or ink compatibility.
- Marketing: To send you updates on new printing hardware (Legal Basis: Consent/Legitimate Interest).
- Security: To prevent fraud and protect our website infrastructure.
3. International Standards & Compliance
A. European Union (GDPR)
If you are located in the EEA, you have the following rights:
- Right to Access: You can request copies of your personal data.
- Right to Erasure: You can request that we delete your data under certain conditions.
- Data Portability: You can request that we transfer your data to another organization.
- Withdraw Consent: Where we rely on consent (e.g., newsletters), you may withdraw it at any time.
B. United States (CCPA/CPRA)
For our users in the USA, specifically California:
- Right to Know: You have the right to know what personal information we collect and how it is used.
- Right to Opt-Out: We do not “sell” your personal information for money. However, we allow you to opt-out of sharing data for cross-contextual behavioral advertising.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
C. India (DPDP Act 2023)
In compliance with Indian regulations:
- Specified Purpose: We only collect data for the “specified purpose” of e-commerce and technical support.
- Data Fiduciary: TrueDot acts as the Data Fiduciary. We ensure that your data is processed accurately and securely.
- Grievance Redressal: If you have concerns, you may contact our Grievance Officer (details below).
4. Data Sharing and Disclosure
We do not sell your personal data. We share data only with trusted third parties:
- Logistics Partners: To deliver your hardware and chemicals.
- Payment Processors: To securely handle transactions (e.g., Stripe, PayPal, Razorpay).
- Technical Service Providers: To maintain website hosting and security.
5. Cookies and Tracking
We use cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but note that some parts of TrueDot.shop may become inaccessible or not function properly.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business “need to know.”
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Contact Us & Grievance Redressal
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:
Email: privacy@truedot.shop
Address: Indian Digital Solutions , t- 48 C block noor enclave noor wala road ludhiana -141008
For Indian Users: You may also reach our Grievance Officer at the same email address with the subject line “Grievance – DPDP Act.”
This policy is reviewed annually. Last modified: May 2026.